Dear Player,We are truly sorry to hear about the distressing experience you’ve described and sincerely regret that you feel unsupported throughout this process. As I have now escalated this I did try to resolve it amicably with Winorio directly but unfortunately the level of unprofessional service I’ve received and the mental distress this has caused I will be taking legal action and spreading awareness to others on media platform. Your well-being is important, and your concerns deserve careful and attentive support.If your request still feels unresolved or unclear, we warmly encourage you to contact us directly so our team can provide the guidance and assistance you need.
Dear Barry,Thank you for your review and for sharing your experience. Situations involving account status, documentation, and transaction timelines can understandably feel stressful when responses seem delayed or unclear. We understand how exhausting and frustrating this experience has been for you.We regret that your interactions with support and the overall process did not meet your expectations. This was one of the main reasons I decided to stop playing there in the first place.What is most concerning is that they actively refuse to close my account, despite repeated requests.
Due to the aforementioned reasons, this complaint will now be rejected. The maximum allowed bet for wagering the bonus is 2 EUR. Thank you for your time, and I look forward to your response. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case?
Dont play this casino!!!!!!!!!! Please provide your player ID so we can help you with any questions. This happened to me on five different games and I still can’t play. I’ve won a few times and the money comes through quickly. See how their reviews and ratings are sourced, scored, and moderated.

I’ve been playing here for a month now…

• Dear Jordy,Thank you so much for your fantastic review.
• All communication from us will be through this official complaint thread or the official email addresses provided in your case.
• If you use some ad blocking software, please check its settings.
• Dear Szymon,Thank you so much for sharing your positive review.
• Straightforward, fun to play and withdrawals hit your account fast.

Replied to 83% of negative reviews To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. While we don’t verify specific claims because reviewers’ opinions are their own, we may label reviews as “Verified” when we can confirm a business interaction took place. You should always make sure that you meet all regulatory requirements before playing in any selected casino.Copyright ©2026 They rejected withdrawal stole money with crypto deposit and now they threw out of casino without any reason Maybe it would be better to complain straight away so the casino will be notified about the public complaint.

Licensed and Secure Gaming at Winocasino Casino

So no one should send money to this site anymore. Horrible casino, the slots are the worstes I ever saw. I don’t recommend this casino! The bonuses are nice too!
Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews. I was gambling an won money an they are a real casino very good witb pay out an deposits My experience is that when I get to the bonus game and can win something, I get kicked out of the game and I can’t play the game I was playing.

Win.Casino Reviews 29

Thank you very much for submitting your complaint. I recently played at Wino Casino, which appears to be part of a wider network that includes Jinx Casino, Winstler, Winzster, Seven, and Mad Casino. Learn about Trustpilot’s review process.
I will mark the complaint as “unresolved” in our system. I have tried to contact the casino repeatedly but had no success. I would now like to ask Wino Casino for their help in resolving this complaint.
Please reach out via email at , where the team is available to listen and assist.Best Regards,Winorio Team Any legitimate casino should respect a player’s decision to stop and immediately close an account when requested. Even worse, deposits can take up to 24 hours to be credited to your account, which is absolutely unacceptable for an online casino in 2025.

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As a result, we must close this complaint for the moment. Kindly gather any evidence regarding the issue and send it to my email at email protected for review. Without any evidence of the incident, we are unable to confront the casino. And I don’t even bother trying, but finally it said that my account doesn’t exist. I can’t even open the crappy casino site.
After submitting everything they asked for, customer support completely stopped responding. Dear Anife,Thank you so much for your kind words and positive review. Dear Jordy,Thank you so much for your fantastic review.
Your feedback encourages us to keep improving and offering even more top-quality pokies, slots, and live casino options.If you ever have questions or suggestions, feel free to reach out via live chat or email – Your experience matters, and we absolutely respect the seriousness of your request.We want to reassure you that every player should feel in control of their account and supported when they communicate a concern. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at regards,Winorio Team If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at We’re thrilled to hear that you consider this a great casino and that you’re enjoying the strong support service along with the wide assortment of slots, card, and table games.It’s great to know that the games, support centre, and overall experience met your expectations. We only contact players through this official complaint thread or via @casino.guru email addresses.

Games & Software – Strong Variety for Both Casino and Sports

Casinowino supports secure, fast, and fee-free banking options with a focus on GBP transactions. With Third Parties providing services like analytics, data management, web hosting, and development (Service Providers). First timer here, and the 550% weekly offer multiplied my fun factor. Mania caught my eye with crash games addictive in the best way.

• Dear Sophie,Thank you so much for sharing your positive review.
• I saw that you abandoned your complaint against this casino.
• If you rely on GamStop to control your gambling or you want the strongest regulatory safety net, Wino is not a suitable choice.
• Wino is a real casino with encryption, many games and active banking, but several watchdogs rate its overall reputation as low or “very bad”, and there are public complaints about withdrawals.
• I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this.
• The Complaints Team had attempted to resolve the issue by contacting the casino for clarification on the account closure and sought cooperation to address the complaint.

However, the decrease in the rating caused by unresolved complaints could help to change the casino’s approach. Since the casino operates without a valid license and doesn’t refer to any ADR service, there is no gaming authority to turn to. We would like to ask the casino to reply to this complaint. I will now transfer your complaint to my colleague Peter (email protected) who will be at your service. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

UK Customer Support and Secure Play at Winocasino

Dear Daan,Thank you so much for sharing your positive review. We are truly sorry to hear how difficult and discouraging this experience has been for you. Dear Serafeim,Thank you for your positive review. We truly appreciate your review and look forward to seeing you again.Best regards,Winorio Team Great support lots of great missions to increase your fun Dear Michel,Thank you for taking the time to share such detailed feedback.
Using the casino Winomania app allows for faster load times, real-time notifications, and a good gaming experience. Right now this site is in my top 5, I play here often mainly because of the games. Straightforward, fun to play and withdrawals hit your account fast. Dont play you wont be able to withdraw your money Tried table games like blackjack, and the live dealers added that authentic vibe.
Harness blockchain technology with Rich Prize secure, user-friendly wino casino login wallet platform. Save my name, email, and website in this browser for the next time I comment. Wino supports a mix of traditional and crypto methods, including Visa, Mastercard, Apple Pay on some sites, Skrill, Neteller, Paysafecard, local bank transfers, plus a long list of coins such as BTC, ETH, LTC, USDT, DOGE, TRX and ADA. Always check the current promo page for exact figures and terms. So, support is generally fine for day-to-day usage, but not consistently strong when serious disputes occur. If you want both casino and serious sports betting in one place, Wino scores strongly on content.